So I was on the phone for about three hours between yesterday and today trying to fix an issue with my new X1 box on a self-install, and I've been getting the error XRE-02021 (somehow it seems zero other people have experienced this before based on these forums) which says "This device needs to be rehit before we can continue. Please call [XFINITY] and we'll get this taken care of."
I'm just noticing on my bill, "Regular monthly charges," that the first date says Aug 04, 2019 (tomorrow as of this post) and now I'm wondering since it wasn't discussed on the phone whether my box won't actually turn on services until then. For the record, my internet and other online services do work.
I just want to check if I have a valid thought, because I already scheduled a technician for two days away and now I have a $70 service fee on my bill, which if the problem isn't of my doing when I'm trying to do a self-install then I have a problem with.
hey i'm having the same problem. i was on the phone with tech support and they can't fix the issue. it is say, " This device needs to be initialized before we can continue. XRE-02021. I would like to know if you know if they fix the issue?