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Does Comcast care about keeping customers anymore?

Regular Visitor

Does Comcast care about keeping customers anymore?

I have call customer server 2x already trying to get information on lowering my bill or at least keeping it the same and because I  am a current customer I don't qualify for Discounts. I guess i will take advantage of the AT&T promotions for the next 2years.  The one person I talked to offered me my same plan but paying more per month, I guess that are to busy following/reading a script than listening when i said i wanted to lower my bill. Do better Comcast, you are driving loyal customer away.

Expert

Re: Does Comcast care about keeping customers anymore?

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Does Comcast care about keeping customers anymore?

Shyp - 

 

Thank you for posting here on the forum. I would be happy to take a look at the bill with you to see what options are available to lower it. I don't want to see you leave. 

To get started, please send me a PM with your first and last name. Thank you! 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Does Comcast care about keeping customers anymore?

Shyp - 

 

Glad I was able to help repackage the account! Please reach back out here if you need any additional assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!