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Documentation and Lies

New Poster

Documentation and Lies

Why, despite being promised it would be documented on my account and promised I would have zero issues signing up for a certain plan am I still going back and forth with your sales team? When using the chat system could your company be so irresponsible that it doesn't keep its own copies of chat logs to review? If one of your reps blatantly lied to me about the status of my account is your company so irresponsible that it wouldn't keep record of that?
Expert

Re: Documentation and Lies

They can review the chat transcripts. What happened? 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
New Poster

Re: Documentation and Lies

Well, I was told that they were unable to review chat transcripts to find the information that I was previously assured would be noted on my account so there is that; Lie #1 & #2, which are definitley not cronologically or inclusevely numbred lies, in my saga. 

 

I'd love to be able to provide the transcripts for you myself but considering they don't email them to you (like every other company in the world that uses a chat system) and its not immediatly clear how to save a copy for yourself, it almost seems as though they are trying  to make sure you can't easily have them...

Expert

Re: Documentation and Lies

I've asked a Comcast employee to help you obtain the transcripts and help you get your issues resolved. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Documentation and Lies

Hi, WellingtonBeef - I see that one of my colleagues already offered to assist you with your concern. Please feel free to message me or ComcastZach with your account information (your full name, address, phone or account number) and we will be happy to assist you.