Community Forum

Disconnected from chat

New Poster

Disconnected from chat

How do I get back to the chat I was having with a helper? I was disconnected.

Expert

Re: Disconnected from chat


@shrinkrapt wrote:

How do I get back to the chat I was having with a helper? I was disconnected.


Go back to chat and when you're connected tell the rep who you were chatting with and a general description of what was discussed.  There is no guarantee that you'll be able to get back with that particular rep, however.



I am not a Comcast employee.
I am a customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!