We moved and decided to keep Xfinity Comcast with our new home. After a month of internet issues and pauses in signal we called and they sent a service tech back to the house. He re-established conection outside and still had issues. We went to Best Buy and purchase and Orbi unit to wire from the wifi router into Orbi to sent a stronger signal throughtout the house. Problem fixed only to find out that we were charged a service fee of $70 for the visit.
The service tech has left equipment here and did noting to find the actual problem. I don't think it's right to charge us for something that he could not simply find himself. We had to go to a third party to fix the problem and he was not capable of offering any solutions except more wasted time and effort.
I have spoken to billing however they have no one available that can actually resovle anything. All thought they were understanding and nice, they could only provide a credit of $35 and offer me a premium channel. I already have that so thanked them for their efforts. This has to be the biggest scam and I will begin to look for a new provider.
Thanks for reaching out to us with your concerns.
Customers may be charged for a service call if we provide any of the following in order to resolve the service issue:
Given your description of the issue the $70 charge would be valid, but if you would like, I would be more than happy to review your account further to verify if any further adjustments need to be made. Feel free to send me a private message with your first and last name so I can take a look.
To send a private message, click my name "ComcastTambrey", then click "send a message".