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Did not make cancellation Request

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Did not make cancellation Request

I received an email saying that I made a cancellation request when I certainly did not. I could not find a method to cancel the cancellation request either. Is there anyway to go about getting the cancellation request cancelled and my service remain untouched?

 

Thank you

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Re: Did not make cancellation Request

In addition to this, I do not think this is a phishing email either. The sending address is "online.communication@alerts.comcast.net". Hovering over links, they all appear to go to some subdomains of "xfinity.com", except the survey link which goes to "maruhub.com".

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Re: Did not make cancellation Request


@MattK111222 wrote:

I received an email saying that I made a cancellation request when I certainly did not. I could not find a method to cancel the cancellation request either. Is there anyway to go about getting the cancellation request cancelled and my service remain untouched?

 

Thank you


Ignore it. It's a Phishing scam. If you do lose service, just call 1-800-XFINITY.


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Re: Did not make cancellation Request


@MattK111222 wrote: ... The sending address is "online.communication@alerts.comcast.net". ...

Sender addresses can be spoofed. If you can, check this message with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/) and  look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email. If the logo is missing when you view the message in webmail, the message is not from Comcast.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program, not even in Comcast's own email app. It's only visible when you use their web email site.

 

Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.