Community Forum

Detroit area outage

Regular Visitor

Detroit area outage

Why can’t Xfinity accurately forecast when the service outage will be fixed?  I’ve had 3 texts telling me my service was back, multiple messages on the status page saying it would be fixed in 3 hrs, 2 hrs, 30 minutes, etc etc and have chatted with your agents and was assured it would be up by XX:00 multiple times.

 

id rather hear that you have no idea when it will be fixed than be fed a bunch of information that is not accurate.