Community Forum

Deregister a modem

New Poster

Deregister a modem

I got a modem from relative when they moved out if county how can I get it deregister so I can use it. Called and they said it was still active on an account
Highlighted
Official Employee

Re: Deregister a modem

Hi Ylinda, did your relative call in to have the modem removed off their account?   I can review this further for you, please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Deregister a modem

Hi Ylina,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!