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Deregister Old Modem

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Deregister Old Modem

Hi All,

 

I know this has been asked before, the usually the advice is to call in.  Comcast seems to be transitioning people to work from home, and it's not possible for me to speak to a human.  I have a modem on one account that needs to be moved to another account.  I was told (earlier) that the activation team needs to remove the modem from the first account before it can be used on the new account.  Is there anyway to do this that isn't by chat or phone?  Thanks!

 

John