Community Forum

Delete old account

Regular Visitor

Delete old account

I signed up for an account 2 years ago that was never activated. Can that account be deleted because my email and cell phone are linked and can't be used with my new account. I don't have an account nber for this old account bc it was never activated.

Expert

Re: Delete old account

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Delete old account

 

Nanasem, I'll check to see if the account is disconnected. Please send me a private message with your full name, phone number and the address on that account. 

 

KenF

Official Employee

Re: Delete old account

 

Nanasem, your old account has been replaced by the new one. Post again if you need additional help. 

 

KenF

Regular Visitor

Re: Delete old account

I still can't verify my cell phone number for the new account because it's still tied to the old one, and I can still login to it. I want it completely deleted so I can have access to that email and my cell phone number.
Regular Visitor

Re: Delete old account

As a matter of fact, I'm logged into the old one now for this forum
Official Employee

Re: Delete old account

 

Nanasem, I'll take another look. Thanks for the update.