I purchased a 3-Pack of xFi Pods in May 2018 (17 mos ago). One Pod died. I called Comcast and was told how sorry she was, how much she appreciated my being with Comcast for 18-years, and that she would definitely fix my problem. When she could not fix my problem, she elevated it to the next level and I was again assured my problem would be fixed. After spending about 2 hours total with the Comcast reps, I was told I needed to purchase another 3-Pack of xFi Pods since they were beyond the 12-month warranty and Comcast would not sell me one Pod. I guess that is what they meant when they said they would "definitely fix my problem." That is, I have to pay three times the cost of one Pod to replace one defective Pod. Does that make any sense?