I signed up for Xfinity services in March 2018 on a promotion for internet that was high speed for $39.99. After 10 months, this promotion expired which I was aware of and was told upon signing up. Once the promotion expired, my bill went up to $54.99. On February 4, I spoke to a customer service representative about options to lower my bill back down to the $39.99 range. I had the option for "performance pro internet" which I was told was a slower internet speed but was back to the $39.99/month bill, excluding a one time fee. I figured there would be an activation fee as always or something similar. I have a bill due 4/28 (so 2 bills after this call) and it is now $66.95 and all the fees under "understand my bill" are regularly monthly charges. So I get back on with Xfinity customer support and have been told that the $39.99 (keep in mind it's a slower internet) was a promo price and the regular charge is $66.95. I have my call transcript - at NO time was I told the $39.99 was a promo price, at no time was I told the regular monthly bill would be HIGHER than the $54.99 that I had called about lowering in the first place. This is extremely deceitful behavior on the part of the Xfinity employee and Xfinity in general - WHY would I EVER want to reduce my internet speed and PAY MORE MONEY? Now I am spending even more time contacting Xfinity support. Absolutely appalling. The representative needs to tell you if it's a promo and if so for how long, and they should tell you the price your bill goes up to after the fact.
theoliviaevans, welcome to the forums!
I'm sorry to hear about the issues you're running into. I understand how important it is to have a low bill, and I can definitely help take a look at what options are available with you. Please send me a PM with your first and last name to get started.
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