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Death of account holder

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Death of account holder

My husband died. I need to put my name on the account and have information about the account come to me.  I've been calling all afternoon but no matter how many times I ask to speak to an agent, it tells me to reply to a link it is sending - to my husband's phone. He died without giving me his phone password. I can't reply to that link. I can't see that link. I need to speak to a human. I've called for hours trying every selection that is in the response tree. I've tweeted and I've asked for help on Facebook. I know many of your customer service people are working from home but I need to get my name on this accpunt because bills - not just Comcast - are going to his email.  I need to be able to get access to the things I have to pay now. 

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Expert

Re: Death of account holder

@NynaeveOmeara I am so sorry about your husband passing away.  Blessings and prayers for you.

 

Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our PM Policy here.
 

 


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Official Employee

Re: Death of account holder

I'm so glad you reached out to us NynaeveOmeara! 

You have our deepest condolences. Dealing with a loved one's passing is never easy and I'd love to help you with managing his account so you can spend your time focusing on more important things. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!