My husband died. I need to put my name on the account and have information about the account come to me. I've been calling all afternoon but no matter how many times I ask to speak to an agent, it tells me to reply to a link it is sending - to my husband's phone. He died without giving me his phone password. I can't reply to that link. I can't see that link. I need to speak to a human. I've called for hours trying every selection that is in the response tree. I've tweeted and I've asked for help on Facebook. I know many of your customer service people are working from home but I need to get my name on this accpunt because bills - not just Comcast - are going to his email. I need to be able to get access to the things I have to pay now.
Solved! Go to Solution.
@NynaeveOmeara I am so sorry about your husband passing away. Blessings and prayers for you.
I'm so glad you reached out to us NynaeveOmeara!
You have our deepest condolences. Dealing with a loved one's passing is never easy and I'd love to help you with managing his account so you can spend your time focusing on more important things. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".