Data cap overage question - 2 courtesy months of 12 months, but which ones ?
I have been with Xfinity for years. I signed up for Gigabit about 18 months ago. I am pretty sure I had at least 1TB overage in the past in 2018 and maybe in the first half of 2019 .
However, when I go check the data usage, it only shows the last 6 months history, not 12 months history, or 18 months (to the start of my current 2 year contract). How can I know for sure which my 2 courtesy months are ? Are they December 2019 and January 2020 ? I just want to make sure I don't get charged for overage this month, otherwise I will subscribe to the unlimited option or Xfi advantage before the end of the month , rather than pay $10/50 GB.
I have just done both chat and phone call to Comcast agents (both in India), and neither was really clear about whether January was a courtesy month or not, whether the 2 out of 12 months period goes by calendar year, by 12 months rolling period, or some other 12 months period that happens to start in July 2019 somehow.
Does anyone here know for sure - preferably a Comcast employee ?