Community Forum

Damaged Utility Pole

New Poster

Damaged Utility Pole

Someone crashed into the utility pole that supplies my comcast service. The pole was cut in half and a new one has been replaced but my  cable and phone line are laying in my yard. Is comcast supposed to come and attache the line to the new utility pole?

Official Employee

Re: Damaged Utility Pole

Hello, and thank you for reaching out to us. I would be happy to assist you from here.. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!