user7458, I really appreciate you taking the time to reach out to us here regarding the pedestal. I'd love to take a look at this further with you to get this resolved and submit your feedback. I understand how important it is to get this taken care of, and we never want you to feel as though we're not taking a concern seriously.
Can you please send me a PM with your first and last name to get started? Also, if you have any pictures of the pedestal, that would be much appreciated.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”