Community Forum

Damaged Roadside Box

Highlighted
New Poster

Damaged Roadside Box

The comcast/Xfinity box in the park strip was apparently run over once again by the neighbor. It lays shattered and destroyed in the road leaving all the connections exposed to the winter elements. Can we please have this repaired again?

Expert

Re: Damaged Roadside Box

Hi @jerryut2

Don't worry about the wires being exposed, they are designed to be outside. With that said, that needs to be fixed ASAP. 

 

Thank you for visiting the forums!

I've asked an employee to assist you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Damaged Roadside Box

Hello @jerryut2, thanks for reaching out about this and I can absolutely assist with getting this fixed! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Damaged Roadside Box

@jerryut2, I did not hear back from you in our private message, so I will be locking this thread. Please be sure to send me a private message if you still need assistance with this. If you need assistance with any new issues or concerns, please create a new Public post. Thank you! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!