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Damaged Comcast Box by the Street

Regular Visitor

Damaged Comcast Box by the Street

Hi.

 

The Comcast box by the street is old and damaged by repeated hits. (It’s located in the narrow space between two driveways.)

 

I’ve tried calling customer service about this, but that’s not getting me anywhere. The techs who work on inside equipment do not have the training or supplies to replace street-side equipment, but I cannot seem to communicate the problem to customer service in a way that gets the right repair crew out to replace this box.

 

Thank you,

Sylvia

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Expert

Re: Damaged Comcast Box by the Street

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Damaged Comcast Box by the Street

Hello, I can assist you further from here. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!