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Damaged Cable Box in Back Yard

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Damaged Cable Box in Back Yard

There has been a damaged cable box in my back yard for an extended period of time. There are loose orange and black coaxial wires visible and exposed. It has been infested with wasps, which was taken care of by an xfinity technician, but nothing has been done about the damaged case. It falls open and doesn't stay shut, so my community's maintenance taped it shut, only to be cut open by another technician to run a line to a new house. I'd like for the box to be replaced as I see it as a huge safety hazard and require stable internet access for my job.
New Poster

Re: Damaged Cable Box in Back Yard

Here are some pictures of the box to aid in support. It has been this way since I moved in last November, despite multiple visits from XFinity trucks. I have taken the tape off and did my best to put it together, but it will fall completely open if it's bumped or the wind hits it.

Box1.jpgBox2.jpg

Expert

Re: Damaged Cable Box in Back Yard

@DylanMckinney 

 

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

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Official Employee

Re: Damaged Cable Box in Back Yard

Greetings, DylanMckinney! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to see the state of the pedestal and to hear that no one has set up an appointment to have it replaced. Can you please send us a PM with your first and last name so we may further assist you?

 

To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!