Community Forum

Damage claim

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New Poster

Damage claim

Comcast broke the water line while burying the cable and I want to claim the damages.
I have the ticket number and details
I don’t know the process to go about filing this claim
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Expert

Re: Damage claim


@Sv5 wrote:
Comcast broke the water line while burying the cable and I want to claim the damages.
I have the ticket number and details
I don’t know the process to go about filing this claim

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Damage claim

Hello @Sv5, thanks for reaching out to us on our Forums page. It's upsetting to hear about the damages caused to your water line. I would love to further assist you with this claim. 

 

To get started, can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!