Community Forum


New Poster


I recently changed from tv and internet to just internet.  When I did so I was told no issues with the data.  Now I received a notice that I went over my data for this month.

No extra charge because first time.  But, what I do not understand, is I was always under the alloted amount until I went down to just interenet.  How can that be?  I don't really even understand how it all works and get no help from chat at all.  too sick to make a call.   ugh Anyone have any ideas as to the why and how of this?

Regular Contributor


You haven't provided much information to go on so I'll just take a guess at a simple answer.  Ie: perhaps before you used to watch mostly normal cable TV but now you watch a lot of streaming TV?  (The former needs no internet data.)