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Customer service why is so hard to get decent help

Imhere41
New Poster

Customer service why is so hard to get decent help

The only way you seem to be able to talk to a live person is after hours of chat. Why is it like this
daveyj27
Frequent Visitor

Re: Customer service why is so hard to get decent help

Because of monopolization.

When a company has no viable direct threats from others, they can get away with leaving their customers hanging. 

No Competition = No Concerns Over Losing Customers.

ComcastAmir
Official Employee

Re: Customer service why is so hard to get decent help

Hello David, I apologize for the delay in response I have been out of the office. Is now a good time to send the verification code?  If not please give me a time that works best for you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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