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Customer service why is so hard to get decent help

Imhere41
New Poster
‎02-01-2021 06:35 PM

Customer service why is so hard to get decent help

The only way you seem to be able to talk to a live person is after hours of chat. Why is it like this
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daveyj27
Frequent Visitor
‎02-04-2021 01:39 PM

Re: Customer service why is so hard to get decent help

Because of monopolization.

When a company has no viable direct threats from others, they can get away with leaving their customers hanging. 

No Competition = No Concerns Over Losing Customers.

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ComcastAmir
Official Employee
‎02-08-2021 02:14 PM

Re: Customer service why is so hard to get decent help

Hello David, I apologize for the delay in response I have been out of the office. Is now a good time to send the verification code?  If not please give me a time that works best for you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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