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Customer service survey.

New Poster

Customer service survey.

How can I reactivate the customer service survey/ I just spent over two hours trying to set up bridge mode and it didn't work, we got the same result we got the same result I got yesterday, the part that really ticks me off is that it wasn't even the reason I called. The survey called 1 hour into the call and I would like to fill it out.
Official Employee

Re: Customer service survey.

Hi DukeCLR, unfortunately there is no way for us to resend the automated survey if you missed it over the phone. Although, you can leave your detailed feedback here.

 

If you still need help getting your modem into bridge mode, I can help with that as well. 

 

 

New Poster

Re: Customer service survey.

I never call to set my modem in bridge mode i do it myself via my account app or by logging into modem at 10.0.0.1 just figured i would share because long waits on phone are not fun