Community Forum

Customer service feedback

New Poster

Customer service feedback

Received a call back survey after I discussed an issue with an agent. I hit a wrong key and accidentally gave a bad rating. I would like to correct it.
<Edited for violating forum guidelines: "Personal Information">

Administrator

Re: Customer service feedback

@Babikes,

 

I am happy to pass along feedback or an new rating for the call you are speaking about. Can you please provide me with the approximate date of said call and any feedback/rating you would like to share? 

 

Thanks!

New Poster

Re: Customer service feedback

I had a a very helpful and good  customer service from a gentleman named Menard last evening setting up VOIP service he deserves several atta boys  btw his id number is 3084495 . for those interested

 

excellent service

Official Employee

Re: Customer service feedback

Hi TForster! 

 

We appreciate the feedback! I'd like to reach out to him and his supervisor to pass along your kind words. Can you provide more details of the date and time of this interaction? I can locate your account using the email address you have registered with the forums.