Received a call back survey after I discussed an issue with an agent. I hit a wrong key and accidentally gave a bad rating. I would like to correct it.
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I am happy to pass along feedback or an new rating for the call you are speaking about. Can you please provide me with the approximate date of said call and any feedback/rating you would like to share?
I had a a very helpful and good customer service from a gentleman named Menard last evening setting up VOIP service he deserves several atta boys btw his id number is 3084495 . for those interested
We appreciate the feedback! I'd like to reach out to him and his supervisor to pass along your kind words. Can you provide more details of the date and time of this interaction? I can locate your account using the email address you have registered with the forums.