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Customer retention.

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Regular Visitor

Customer retention.

Hello!  A couple years back I had a gal talk me into switching from Frontier to Comcast for a bundled deal on home cameras, internet, and telephone.  She has since left the company... I don't use the telephone or home cameras anymore, but am still paying for them.  I'm in the process of comparing prices to see what is the best deal I can get for just internet, or possibly internet and a few local channels. Can anybody help?

Accepted Solution

Re: Customer retention.

Apologies the website is not loading the Double Play offers. I can go over the offers with you if you would like. Please reach out to me via private message and include your full name, service address, and account number so I can access your account. Click my name (ComcastJoeTru) and click Private Message Me.

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Official Employee

Re: Customer retention.

Hello Shelly8589. I can assist with going over the pricing options with you. Please have a look at our Double Play bundles here and let me know what questions you have. 


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Please post so people with similar questions may benefit.
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Regular Visitor

Re: Customer retention.

Hi Joe. The link you gave me won't show prices. It makes me log in, and then tells me I have to call a number for further help. I have tried to go on chat and drop both my home and voice, and they want to charge me $90 just to keep my internet. If that's the case, I'll probably just go back to Frontier.
Official Employee

Re: Customer retention.

Apologies the website is not loading the Double Play offers. I can go over the offers with you if you would like. Please reach out to me via private message and include your full name, service address, and account number so I can access your account. Click my name (ComcastJoeTru) and click Private Message Me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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