I received my December bill earlier today, and noticed that the rate has gone up. I attempted to contact Xfinity support over the phone, but that led no where. So I reached out via LiveChat and spoke with a rep named Jennifer. To make a long story short, she suggested that I reach out to Xfinity's Customer Solutions Team, but calling the number provided resulted in a loop that doesn't get me past the auto attendant. So I am trying a 3rd time, using this forum in the remote chance that it will lead to some type of resolution. I am a first time Xfinity customer, I have been satistifed with their service overall despite the occassional downtimes.
Thanks for any help in advance.!
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.