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Customer Solutions/Customer Retention assistance

Regular Visitor

Customer Solutions/Customer Retention assistance

Hi there,


I received my December bill earlier today, and noticed that the rate has gone up.  I attempted to contact Xfinity support over the phone, but that led no where.  So I reached out via LiveChat and spoke with a rep named Jennifer.  To make a long story short, she suggested that I reach out to Xfinity's Customer Solutions Team, but calling the number provided resulted in a loop that doesn't get me past the auto attendant.  So I am trying a 3rd time, using this forum in the remote chance that it will lead to some type of resolution.  I am a first time Xfinity customer, I have been satistifed with their service overall despite the occassional downtimes.


Thanks for any help in advance.!

Official Employee

Re: Customer Solutions/Customer Retention assistance

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.