I've asked a Comcast employee to help you. You should expect a reply in this thread.
As the Corporate Digital Care Team, we primarily work through private message on social media to resolve concerns. I can definitely give you a phone call if that's what you prefer, however, I should be able to get this resolved through this private message. Would that be okay?
To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.