I got an E mail from Xfinity saying I had requested that a box be disconnected, that I hadn't sent it back yet and that it was going to be disconnected next week. I have been a Comcast customer for almost 25 years and have never been late with a bill. I did not make this request. It was a Comcast error but after an hour and three customer service reps, all I got was an increased bill (Comcast claimed that I had been getting free service on one of my boxes that they have been renting to me for three years--and they have a record of that). They also claimed I had another box in my possession that I returned over three years ago. I asked to be given an opportunity for feedback but they never called back. I guess Comcast doesn't want honest feedback. I wasted an hour of my life for a Comcast screw up. Their E mail was not acurate and they were unappologetic for any inconvenience. Worst customer care on the planet. And I am still not convincd that my account is correct.