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Customer Service is Dead

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Customer Service is Dead

I try calling customer service via the phone, but keep getting put in this loop which gives me the option to return to the main menu or disconnected.  Never am I able to connect with an agent.  I have a question.  In my humble opinion,  Comcast does not care about it's customers.  We pay excessive fees for local broadcasting and are still paying regional sport fees.  What a crock.  THere are no sports let alone anything else.   Comcast.  Wake up and serve your customers.  We pay the fees for a service.  That service includes answering the phones.

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Re: Customer Service is Dead

What’s your question?

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Re: Customer Service is Dead


@CharmaneB wrote:

I try calling customer service via the phone, but keep getting put in this loop which gives me the option to return to the main menu or disconnected.  Never am I able to connect with an agent.  I have a question.  In my humble opinion,  Comcast does not care about it's customers.  We pay excessive fees for local broadcasting and are still paying regional sport fees.  What a crock.  THere are no sports let alone anything else.   Comcast.  Wake up and serve your customers.  We pay the fees for a service.  That service includes answering the phones.


"The regional sports network fee is based on the costs Xfinity pays to carry regional sports channels in each area, regardless of what is or is not aired.  Once the NBA, NHL, and MLB announce the course of action for its seasons, including the number of games that will be played, Xfinity could received rebates or price adjustments from the regional sports networks.  Just as we pass on costs of carrying these networks to our customers, we will also pass along any savings from rebates or price adjustments we receive."
 
https://www.xfinity.com/prepare and click on Billing, then scroll down.
 

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