Can someone please direct me to a person in the escalation department? I have called and spoken with Comcast support (Tier 1) 4 times about a miscommunication with a comcast customer service representative who misunderstood my issue and canceled my service. Two times I have called, the customer service rep said, "we will have a supervisor call you back" and it's been nearly a week without a call back.
I enjoy xfinity service and never had any issues with customer service to now. I am feeling unvalued by xfinity as a customer. Please, can someone direct me to a level of support which can help with my issue?
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
Hello IliveForInterne. We apologize for any inconvenience. I can assist with reviewing your account and service concerns. I can also assist in restoring your services if you wish. Please reach out to me via private message and include your full name, service address, and account number so I can access your account. Click my name (ComcastJoeTru) and click Private Message Me.