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Customer Service/Billing

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New Poster

Customer Service/Billing

I realize there is a pandemic going on...  I cannot get in touch with anyone in customer service regarding billing.  I have tried using the chat feature.  I have recieved a text to my phone and followed the directions on my computer.  Still - NOTHING.  No assistance.  Nothing works.  The 800# says people are working from home.  Why can't I reach anyone then?  

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Official Employee

Re: Customer Service/Billing

Greetings, @remyjaxb2! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day and staying safe out there. I apologize to hear of the issues you have been having trying to get in contact with someone regarding your bill. I would like to have a look at the account and see what we can do for you. Since you already sent a PM, I will continue to assist you through there.


I am an Official Comcast Employee.
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