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Customer Retention is a Joke!

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Customer Retention is a Joke!

Hi,

    I have being a customer for more than 5 years and moved my service from NJ to VA to MD and always got the best speeds as per my requirments.. I am only a Internet user as we only steam from hulu and netflix... Comcast bumped up my price to $60/month twice what i was paying all these years for a Blast Internet Speed which is advertised as 200 MBPS.

The customer service redirected me to Customer retention over the call and the person i spoke said that we cannot offer you the price any more.... and she never gave me any better deals...

Can some one help me here....

 

Official Employee

Re: Customer Retention is a Joke!

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.