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Customer Retention Number?

New Poster

Customer Retention Number?

Hi, my rates recently went up and I am not sure as to why. I was wondering if I should stay with Xfinity or move on to another service. I see there are cheaper alternatives but I would like to weigh my options just so I don’t have to deal with everything that comes with switching services.

Please help!
Expert

Re: Customer Retention Number?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Customer Retention Number?

I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.