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need to lower my bill. tried to pm a rep but can't get it to work.
You can't... Here is the post regarding the reason: http://forums.xfinity.com/t5/Customer-Service/Private-Messaging/m-p/2936834#M130539
You'll have to be patient for a comcast official employee- red printed names- contacts you and requests that you pm your account details, or one of the forum experts sends out a flag for the coe.
Good Luck, ciao, bj