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Customer Retention - Do You Want Me To Stay Or NOT ?????????

Frequent Visitor

Customer Retention - Do You Want Me To Stay Or NOT ?????????

I guess it's time to ESCALATE this.

 

https://forums.xfinity.com/t5/Customer-Service/Customer-Retention-Help-Please/td-p/3041482

 

Absolutely ZERO contact back from ComcastJoeTru since Jan 31.

 

https://forums.xfinity.com/t5/forums/recentpostspage/post-type/message/user-id/6404907

 

Scheduled days off - meetings - training and any/all other planned - unplanned absences should not matter.

(and as you can can see above - he was not MIA this entire time)

 

I am a reasonable person and realize things happen - but NO ONE should be left hanging for 6 days regardless of circumstances.

 

The proper and professional way to handle somone's planned or unplanned absence, is to have SOMEONE ELSE ASSIST that customer in their absence.

 

It is clearly wrong & unprofessional to just IGNORE & FORGET ABOUT THEM.

 

If you want me to stay I need resolution NOW.

 

And - I'm done with ComcastTruJoe.

 

Someone ELSE needs to take over where he left off ............ PLEASE.

 

Thank you.

Frequent Visitor

Re: Customer Retention - Do You Want Me To Stay Or NOT ?????????

Time to go to CenturyLink I guess ..................

Official Employee

Re: Customer Retention - Do You Want Me To Stay Or NOT ?????????

Hi Custoemr2011, I have responded to your private message.

 

Thank you