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Customer Retention Department

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Customer Retention Department

I was just on the phone, canceling a disasterously arranges appointment for Monday, when the rep quoted me an outrageous monthly fee of $49.99. I explained I had already spoken to Customer Retention regarding the promo for my area and had been quoted $19.99. She had the nerve to tell me that the bill would total $49.99 with TAXES!!! On what planet do the taxes cost more than the product?!?

The woman gave the the direct line for Customer Retention (because she didn’t have the transfer feature), and when our call ended, I dialed that number. “We’re sorry; the number you have reached cannot be completed as dialed...” UGH!!!!

So how do I get in touch with Customer Retention regarding the bill AND the reason for which I had to cancel the appointment Monday (Tech wants to tear up neighbor’s front yard and tap into the box attached to the front of HIS house to bring service to mine!!! I don’t think so! Not a way to ingratiate myself with the neighbors!!!)

Please advise ASAP! I’ve been going round in circles with this mess since JANUARY!

Re: Customer Retention Department

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: Customer Retention Department


SIGNTERP, thanks for reaching out. 



It sounds like you had a drop bury appointment schedule to connect the tap to your home? Is this for a new service install? I'll also take a look at the $19.99 offer. Please send me a private message with your full name, address, and phone number tied to your residential services for help.