Customer Retention: An upgrade that is a downgrade
Over the weekend I was persuaded to stay with Xfinity by someone in your customer retention team got me a cheaper deal and a faster download speed. He failed to mention however that my upload speed would be halved. If this was explained to me I would have declined the "upgrade".
What bothers me most is that I signed another 2-year agreement but although my download speed raised from 150Mbps to 250Mbps my upload speed was downgraded from 20Mbps to 10Mbps. This is a sideways upgrade a best but I actually notice the upload speed being halved way more so it's more of a downgrade for me.
Technical support said there was no way to downgrade me back to my original plan.
This can't be right as the full T&C's of the upgrade was never explained to me.