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Current deals for existing customers

Regular Visitor

Current deals for existing customers

I'm an existing customer with comcast and have been for a very long time.  My BlastPlus promo plan is now expiring and when I called comcast to see what kind of deal I could get they offered me 2 choices - a barebones plan that was essentially my current internet service with local channels only for about the same price I was paying for BlastPlus, or Blast with Digital Starter TV for a whopping $37.00 more per month! I was happy with the channels I had and didn't really want to pay so much more for channels I'll hardly watch, but it was either all or nothing.  I voluntarily gave up the HBO to keep my bill down, but that wasn't enough. They had to take away every additional channel I had to achieve the same price!  And yet I see a plan for X1 Blast Plus Double Play that offers even more channels than I currently had with the same internet speed for $59.99 for new customers only.  I also saw what looked like another BlastPlus plan with what I had before for existing customers for $64.99, but I guess the comcast retention customer service representative didn't have access to the same information I was able to see on their website.  Why doesn't comcast value their existing customers and cater more to their needs for a reasonable price? 

Official Employee

Re: Current deals for existing customers

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and  full service address. You can private message me by clicking my name and clicking private message.

New Poster

Re: Current deals for existing customers

Hello ComcastShane, i’m Hoping you can help. Two calls to CS and no relief. Internet went from -$30 to -$70. I like the service and have been a customer for over 35 years here and there. It’s like playing Russian Roulette to get the timing right on a deal, crazy. In my profession it’s ten times cheaper to keep an existing customer vice finding a new one. I’ve already ditched Xfinity TV because of rude and lethargic CS personnel. Please help!
Official Employee

Re: Current deals for existing customers

To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.