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Credit for outages

Contributor

Credit for outages

Your service has been down for almost 24 hours. I’m missing the final round of The Masters.

I assume you’ll credit my bill for the down time?
Gold Problem Solver

Re: Credit for outages


@TitanJeff wrote: ... I assume you’ll credit my bill for the down time?

They might, but you'll probably have to call in to Billing and ask them.

Official Employee

Re: Credit for outages

Hi, TitanJeff - We don't apply credits for outages automatically. Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number and  I will review your request. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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