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Courtesy Adjustment for Broadcast Fees

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Courtesy Adjustment for Broadcast Fees

I received Xfinity letter regarding the above.  Letter stated that I no longer receive Xfinity services which is incorrect!!!! January through April, we had Xfinity at (Edited) and April 28, 2020 we started Xfinity at (Edited). I am using Xfinity now and I have certainly received your billing which we have paid.

I have attempted to complete an adjustment form many times and I have been unable to complete the form because the system says I do not exist. WHAT NEXT????

 

 

Edited: for posting personal information

 

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Official Employee

Re: Courtesy Adjustment for Broadcast Fees

Hi, wetland6. We want to help! Are you referring to Regional Sports Network Fees, rather than Broadcast Fees? I just want to confirm, to make sure we're on the same page. This link may help: https://comca.st/3mLvc4N . We'll be here to answer further questions too, of course!


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Expert

Re: Courtesy Adjustment for Broadcast Fees

@ComcastMorgan 

Post was removed because of PII, but otherwise it's valid.  PII needs to be removed and post and your reply can be returned.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Courtesy Adjustment for Broadcast Fees

@wetland6, thanks for further explaining this to us, we really appreciate it. I apologize for any frustration or inconvenience this has caused you thus far. We would love to assist you and further look into this on our end. Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!