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Correct mail address for mailing equipment back?

Frequent Visitor

Correct mail address for mailing equipment back?

I mailed equipment back to an address on a prepaid shipping label, and it was returned to me as undeliverable.

 

Does anybody have a correct mailing address for returning equipment?

 

10325 Ridge Creek Dr, Charlotte NC was incorrect.

Official Employee

Re: Correct mail address for mailing equipment back?

Hi there, 3506. Are you near a UPS store at all? If so, if you drop the returned equipment there, they will be able to fix it for you and take the equipment off your hands. I suggest getting a receipt for your records, as well. 


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Frequent Visitor

Re: Correct mail address for mailing equipment back?

No, I'm not near one, and not near a Comcast store either. That's why I want an address so that I can mail the equipment directly to Comcast.

Official Employee

Re: Correct mail address for mailing equipment back?

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


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Contributor

Re: Correct mail address for mailing equipment back?

I have to drive 17 miles out of town to go to my local UPS store. Might want to check neighboring towns for UPS store locations.

Frequent Visitor

Re: Correct mail address for mailing equipment back?

I'm unable to drive. Is there, or isn't there, an address where Comcast receives equipment back? That's all I'm asking.

Frequent Visitor

Re: Correct mail address for mailing equipment back?

Never mind. I found some helpful information here, in case anybody else is looking for the same answer: https://www.xfinity.com/support/articles/returning-your-equipment

Official Employee

Re: Correct mail address for mailing equipment back?

Hi, 3506. That is definitely a helpful link, we appreciate you providing that! We don't have a specific return address, because there are several different ones that are used all across the country. Thanks again. 


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