I've literally seen the exact scenario hundreds of times in my career as a tech, so no need to be embarrassed. It is a billable call though ("customer education") since it wasn't Comcast's fault. Is that what you are asking Comcast to remove? The charge for the service call?
Hi Bthomas80 -- I can help with your request. So I understand your request, are you unhappy that the phone agent didn't ask about your TV being on the right channel?
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