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Copy of transcipts

New Poster

Copy of transcipts

I had some past chat conversations and would like to have copies printed for my records. Usually companies email the chats...nothing from Xfinity. Anyone have success retrieving? 

Official Employee

Re: Copy of transcipts

Hello savymom, we cannot send out chat transcripts. To obtain these transcripts please follow the steps listed below:


  1. Click Options at the bottom of the Live Chat window. A menu will appear that includes Email Transcript.
  2. Click Email Transcript.
  3. Enter your email address, then click Send.
I am an Official Comcast Employee.
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