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Contract isn't present in Legal Documents?

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Regular Visitor

Contract isn't present in Legal Documents?

I'm trying to find my contract to check the expiration date and the penalties for early cancellation. However, when I go to My Account > Settings > Legal Agreements & Contract, only two documents appear, both of which are general terms and conditions, and nearly three years old. Where can I find the full text of my individual contract with Comcast?

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Problem Solver

Re: Contract isn't present in Legal Documents?

I had looked for a pdf file of my contract as well a month or so ago and ended up chatting online with a rep.  We're looking in the right place and the rep could see my contract, but I could not.  They said it was a 'glitch' in the website and were opening a ticket to resolve it for me.  I still don't see my current contract listed as one of the documents available to me.

Joe V
(not a Comcast employee, just another paying customer)
Contract - Legal Documents.jpg
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New Poster

Re: Contract isn't present in Legal Documents?

n/m