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Contacting an Agent

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New Poster

Contacting an Agent

Is ther anyway to contact an agent via messenages? The assistance only answered generic questions. 

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New Poster

Re: Contacting an Agent

Xfinity absolutely is horrible for customer service - there is zero help currently I’ve been ‘on hold’ for three days now, feel your pain & frustration.
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Official Employee

Re: Contacting an Agent

Hello, @gdane106 and @OldePole!

We appreciate you reaching out to us here for help. I'm sorry to hear you've had a difficult time getting support with how busy we've been lately, but I'd love to assist you in any way you need! Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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