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Construction Team- Need ASAP

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Construction Team- Need ASAP

I've been living in a new construction building for two weeks now and have been trying to get get service.  The old cablebox that was located outside the building has had the wires cut and needs to be brought into the building. How do I get a Comcast contruction team to come out and do this. I live in a major city. I do not understand how it's taking so long.