I have been in communication with Comcast Business about bringing internet service to our neighborhood since July of 2018. A site survey was conducted in early February and the closest business node is 14,000 feet away with an estimated construction cost of $60,000. They are willing to do the construction if my neighbors contact the agent with interest in services. I believe Xfinity residential would make more sense cost wise for everyone to commit to services. All of my neighbors use satellite internet and are not satisfied with the service. Xfinity residential has service connected to a house only 2,000 feet away. My cousin has Xfinity Fiber service 3 miles from me in one direction and AT&T has fiber connected 3 miles in the other direction. My issue is that I have spoken to 5 different people in various departments at Xfinity but do not receive any phone calls from the construction team as promised and when I do call again there is never any record of my address or communication whatsoever concerning the situation. This is very frustrating as I was a Comcast customer from 1999-2017 at my previous homes and would like to become one again. Thank you.
Thank you for being a valued customer during that time. I apologize for the experience you've had while trying to get service at your new address. From my experience, when the line techs, maintenance techs, or construction team is needed, they will only make contact with you if they need additional information.
In an effort to help better your experience, I'd be more than happy to reach out to the construction team for you. As for a timeframe of when or if this can be done, I cannot make any promises until I find out more about your request. Either way, I will be your point of contact so you are kept in the loop of what's going on.
Can you send me a private message with a few pieces of information before I can begin?
To send a private message click on my name "ComcastChe", then click send a message.