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Constant tv and internet issues

Contributor

Constant tv and internet issues

I have had both tv and internet issues for at least the last 6 months. On the tv side, often times my local HD channels can not be watched, with a message on the tv saying that it is unavailable at this time. However, the local SD version of the channel can be viewed. I pay to watch HD programming and have equipment to do so, not to mention the extra money I pay to watch HD programming. On the internet side, I often have outages. My internet connections drop quite often, several times daily, if not hourly. My connection speeds often are much slower than what I pay for. It's so bad, I had to upgrade my data package on my cellphone and just use data and not the wifi that I pay for. Both of these are unacceptable. I have sent other messages on here and on the forums and haven't gotten a response from anyone. For months I have paid for services that are unavailable to me. This is clearly an issue on your end. At the very least these issues need fixed and I need to be credited for the services I've paid for and been unable to use for the past 6 months. This needs to be addressed asap.
Contributor

Re: Constant tv and internet issues

The picture is one I just took while trying to turn on NBC HD. I freaking local channel I can get with an antenna and I can't get it on Comcast, yet I'm sure paying for it. Unacceptable!!!!! This has been going on for months.
IMG_20180701_140308.jpg
Official Employee

Re: Constant tv and internet issues

When was the last time that you had a tech out. Your dvr is way out of the range it needs to be in to work properly. In comparison, your modem uses the exact same frequencies and it’s fine.

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Contributor

Re: Constant tv and internet issues

I had a tech out here in the last 6 to 8 months, for many of the same issues. A smaller piece of coax was replaced outside of the house before it enters the house. I'm glad you're seeing that there are definitely issues.
Contributor

Re: Constant tv and internet issues

So yeah, a tech came out, did next to nothing, obviously didn't fix anything as I've had these issues for some time, and was charged for a tech visit. So in that time, my TV quality and viewing ability have been poor at best. I feel my money has been wasted so far this year to date.
Contributor

Re: Constant tv and internet issues

So what do we need to do to remedy this situation?
Official Employee

Re: Constant tv and internet issues

Have another tech out, but also don’t wait 8 months to report an issue. I’ve escalated it up to a colleague to get one scheduled if that’s the route that you want to go.

In the meantime, take a look for any unnecessary splitters that can be removed. That may clear up signal issues.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Constant tv and internet issues

Hi, t_house - I can schedule a tech visit for you. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click  Private Message Me.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!