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Constant call back for the same billing issue...never gets resolved.

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Constant call back for the same billing issue...never gets resolved.

I was charged for a service call that I was not suppoed to be charged for.  I have had to call back 3 times and each time they tell me I will be credited...dont worry, you will receive a confirmation in the next day.  And nothing changes.  What do I do?  Every time I call I get someone who doesnt speak english well so its hard to understand them, yet they assure me its going to be credited but it never does.  Im getting really frustrated. 

Official Employee

Re: Constant call back for the same billing issue...never gets resolved.

Hello Nfwego. I can assist with a review of the technician visit charge and credit you were promised. Please send me a private message and include your full name, service address, and account number so I can assist you.